Online Order Tracking

Please enter the order number found in your confirmation email or packing slip as well as the zip code associated with your Shipping Address. Click <Track> and your order details will show. NOTE: You may not be able to track your package(s) right away. It can take up to 24 hours for the carrier to update their records with your shipping information

You also can view tracking information online at any time.  Simply log in to your account here and go to <My Orders>.

Standard Shipping Times

We work to get all orders out as quickly as possible. We offer a Same Day shipping guarantee on in-stock items for orders placed before 1 PM (EST) Monday thru Friday, excluding national holidays.
 
Refrigerated items will ship Monday thru Wednesday only.

Orders Received on Saturdays, Sundays, or Holidays will be shipped the next business day.

Clinic Pickup

Please note we are an Acupuncture Clinic, and not an actual store front.  If you live in the Atlanta area and have chosen Clinic Pickup, please wait until you receive an email or phone call from us that your order is ready for collection before coming to the clinic.

You can call us at 404.233.5080 to check on the status of your order.

Backordered Items

Occasionally some items may be temporarily backordered.

The backordered item will be shipped to you as it becomes available without further shipping fee.

You will be notified of these changes to your order via email or on your packing slip included with other delivered items.

Order Status Inquiries

It is essential you provide an accurate email address with your order. 

If you place an order, an email will be sent notifying you that your order has been received. You will also receive an email that it has been shipped.  You may receive additional emails given you interim status updates.

Please take advantage of our account tools, which include online order tracking, printable invoices, product notifications, and more.