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FLAT RATE $5.00 SHIPPING WITHIN USA FREE SHIPPING WHEN YOU SPEND OVER $49.00 SAME DAY SHIPPING OPTIONS AVAILABLE
FAQs
Because of our extensive selection of products, we do not carry large volumes of every item. This ensures that you will receive the freshest product available. It also means that our inventory changes daily, and item availability will vary.
 
Most in-stock items have a Same Day shipping guarantee for orders placed before 1 PM (EST) Monday thru Friday, excluding national holidays. Some items will take 1-3 business days to process.
 
UPS Exceptions: Any order shipping within the USA with a UPS shipping method selected will ship complete Same Day if ordered by 1PM (EST) Monday thru Friday. 
 
Any backordered (out of stock) items ship within 1-5 days from date of order. If your item will take longer than usual, your item will be cancelled and your account refunded.
 
All international orders are held until order is complete and may take 1-3 to process if it's a first time ordering. Read more here.
 
Refrigerated items will ship Monday thru Wednesday only.
 
Please call us if you need an item by a certain day to check that item is available to ship.  To guarantee delivery by a certain date, please upgrade your shipping method  to one of our expedited delivery methods (UPS Next Day Air, UPS 2nd Day, or UPS 3-Day Select). Additional charges will apply.

We've made it easy for you! There are several ways to search for the product you are looking for on AcuAtlanta.net.

 
You can browse by brand, category or your current condition at the top of site, in the main navigation bar.  Simply hover your mouse over and a list will appear.
 
Or, use the search box on the top of the site, on the right hand side.  Start typing the first few letters of the name of your item, and a list will appear below.
 
If you need help finding a product you are looking for, connect with our Health Advisors for help by phone, email or Live Chat. We are here Monday thru Friday 9am-9pm (EST) and Saturday from 3-6pm (EST). 
 
For more in-depth information, try our Free Consultation. Read more here.
Please call us or connect with our team on Live Chat or by phone ASAP so we can help you work out how your change can best be handled. Once your order is processed, it is packed up and ready to ship within as quick as 30 mins up to 2 hours.
In the US:
 
Please allow 3-12 business days (depending on shipping location) for your order to arrive if you have selected Free or $5 Standard Shipping.  We ship via DHL Global Mail, in combination with United States Postal Service. USPS will deliver your package to your door or PO Box.
 
Please allow 1-5 business days (depending on shipping location and availability) for your order to arrive if you have selected USPS Priority Mail.  USPS will deliver your package to your door or PO Box and includes Saturday delivery.
 
If you have chosen a guaranteed faster delivery method via UPS (UPS Next Day, 2nd Day Air or 3-Day Select), your order will ship Same Day if it was placed before 1PM (EST) Monday-Friday. Please add one day for the ETA if your order was placed after 1 PM (EST). UPS does not deliver on holidays or weekends.
 
You can track your order using the "track your order" link on the Help drop down, by logging into your account or clicking on the tracking link in the shipment confirmation email.
 
Outside the US:
 
For shipments to Australia, Canada, Israel, Japan, Philippines, and Taiwan please allow 2-15 business days if you have chosen DHL Priority or Standard shipping. (DHL will hand off to local delivery services in your country.)  If you have chosen UPS Worldwide Expedited or Express or USPS Priority Mail International please allow 3-21 business days (depending on location and customs).
 
If you are using International Checkout for fulfilling your order, you can track your order here.
The packing slip included with your shipment may show a backordered item. This packing slip will let you know what's arriving separately, either from Acupuncture Atlanta, or from one of our distributors located in the US.

Why did it not ship? Our inventory changes daily, and there may be times when we do not have your item in stock. Most of these backordered items ship within 1-5 days from the date of your order. So be on the lookout for another package from us.

If you need an item by a certain day, please call us to check that item is available for shipment.  To guarantee delivery by a certain date, please upgrade your shipping method to one of our expedited delivery methods (UPS Next Day Air, UPS 2nd Day, or UPS 3-Day Select). Additional charges will apply.

International orders are held until all items in the order are available, and will ship in one package.
Returns must be pre-approved by contacting Customer Service by email, phone, or Live Chat. We will provide you a RMA# as well as instructions on how to return your merchandise. 
 
If there is a quality issue with the product, please have ready and include the lot# as well as the Manufacture date.
 
We strongly recommend that you use some type of trackable mailing service to send back your items as we cannot be responsible for lost packages. USPS Priority Mail with Delivery Confirmation is acceptable.
 
All returned products must be unopened, unused, seal intact and without damage.  Returns are not accepted after 30 days. No returns are available for Probiotics or other items requiring cold packs or refrigeration.
 
Shipping charges are non-refundable.

Things happen.  We understand. If you placed an order and have not received it, we first ask you to follow the steps listed below.

If the tracking information shows as Delivered:
 
1. Verify the shipping address on the order you placed.
2. Ask a family member, roommate, apartment manager, or a neighbor if they may have picked up the package without your knowledge.
3. Look for a notice of attempted delivery. Talk to your carrier, whether it's the Postal or UPS delivery person. They also have knowledge about what happens to your package when it's being held waiting for pickup.
4. Look around your surroundings, outside and inside. Sometimes things move around, or fall out of boxes.
5. Call one of these numbers with the tracking number listed on your order and ask for more information.
DHL Global Mail: 1-317-554-5191
USPS: 1-800-ASK-USPS
UPS: 1-800-PICK-UPS
FedEx: 1.800.GoFedEx
6. A claim can be filed with us, once a reasonable amount of time has passed since the expected delivery date. 
7. In case of theft, we also strongly suggest reporting this to your local police department to prevent further theft. We will require a new shipping address, where delivery is safe and guaranteed to be delivered without issue.
 
If the tracking number for your package shows no movement and there aren't any scans recently updated, please wait at least 10-12 business days before filing a claim.  We have found that 99.9% of our orders shipped with Free or Flat Rate shipping deliver by the 12th business day.

Creating an Acupuncture Atlanta account gives you access to benefits such as complete order history, product notifications, and personalized coupons. 

If you have lost or forgotten your account login information please connect with our Customer Service team to find out what email is associated with your account.  Creating a duplicate account with a new email will prevent access to your previous account's benefits. We are unable to merge duplicate accounts.
 
If you have forgotten your password, please retrieve a temporary one by clicking on Login in the top orange navigation bar on the site and following the directions for "Forgot your password". You will be prompted to enter your email associated with your account. 
 
To change your billing or shipping address in your account, please first login to your account. Click on the My Account tab, and then click on "View or change entries in my address book". Make note of what is designated as your Primary Address.  You will need to change this address before placing an order to prevent a package from shipping to the wrong address.
Acupuncture Atlanta utilizes technologies including Transport Layer Security (TLS) and database encryption to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology uses strong secure protocols to send your personal data to us, making it practically impossible for someone to intercept and extract that data.

To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information. While we are confident ordering online is safe and secure, if for any reason you cannot access the secure server or feel uncomfortable ordering online, please feel free to place your order with us by phone at 1-866-910-1567. No method of transmission over the Internet, or method of electronic storage, is 100% secure however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at cs@acuatlanta.net.

International shipping is available to over 60 countries worldwide. For 6 of those countries, we ship direct to you via DHL Global Mail. These 6 countries are Australia, Canada, Israel, Japan, Philippines, and Taiwan. In each of these countries, DHL hands off to your local delivery service  - USPS, Canada Post, Australia Post, etc.

You will be able to create an account and ship to these countries on Acuatlanta.net.

All other countries we partner with a trusted third-party company, International Checkout to fulfill orders for our International customers. Read more here.

You can also use a Freight Forwarder, such as MYUS.com, or BONGOUS.com to ship your goods.