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This page was last updated 3.26.20
At acuatlanta.net, we know how important it is to have access to healthy, affordable products for you and your family, especially at a time like this. Follow this page for continuous updates and information about items, orders, policies and safety procedures.
Item Availability & Order Status
We’re working extra hours and as fast as we can to fulfill orders as quickly as possible. Due to high demand, you may experience out-of-stock and canceled items, in addition to delays of 5-7 days (on average) for processing and shipping of your order. Once shipped, delivery can take 1-7 business days (within the contiguous U.S.), depending on the shipping method and location.
We're unable to keep up with ETA's for the Notify Me - When Back in Stock feature on our product pages, as inventory fluctuations have made it difficult to accurately determine product availability. On that note, if it's in stock, it should be available to ship, but again, there may be a delay.
Note for international customers: We continue to ship to Australia, Canada, Israel, Japan, Phillippines and Taiwan. All other countries - we apologize but our solution provider had to be removed. We are currently working on a new solution.
We apologize for this situation and we appreciate your patience during this time.
Returns, Replacements and Refunds: Policy Updates
We are temporarily unable to accept returns, in an effort to protect the safety of our associates. We have also suspended replacements due to limited inventory and shipping delays. Refunds will only be issued for missing or damaged items, at the discretion of our Customer Service team. We encourage customers to purchase only what they need during this time. As the situation evolves, we’ll adjust our policies accordingly to best serve you.
Sanitation Protocol at Our Fulfillment Centers & Offices
We wanted to let you know about the specific and documented sanitation protocol being followed by our location which includes:
Cleaning common and shared areas more often, such as receiving and packing stations.
Sanitizing restrooms more frequently and restocking with necessary sanitation supplies (soap, paper towels and hand sanitizer)
Adding extra hand sanitizer in break rooms, meeting rooms and other shared spaces
Encouraging our associates to closely monitor their health and well-being and recommending they stay home if they, or someone in their household, are sick
We’re following similar protocol in our offices, where surfaces are being disinfected and supplies, such as hand sanitizer and disinfecting wipes, are readily available to all associates. We’re also requiring associates to work remotely when possible and appropriate, in addition to encouraging everyone to follow CDC guidelines for protecting themselves and those around them.
Our Commitment to You
In addition to making crucial products available, we're committed to offering them at the same low prices you've come to expect from us. We have always believed that chinese herbs and supplements should be affordable and available to as many people as possible, and that mission is even more important today.
Please check back often for new updates to this information. We wish health and happiness to you and your family!
We've made it easy for you! There are several ways to search for the product you are looking for on AcuAtlanta.net.
Yes, you can use our Product Request form.
Just give us some info and, if you have it, a link to the brand website, and we will let you know if it's possible.
We have temporarily discontinued local pick-ups due to the COVID19 pandemic. You must order online until further notice.
Yes! We offer local pickup in our Buckhead clinic location. In checkout select Atlanta Clinic Pickup for the shipping method. When your order is ready, you will receive a pickup notification via email. Your order will be help for seven days. If your order isn’t picked up after seven days, we’ll cancel the order and issue a refund to your original form of payment. You can extend your pickup window by 1 day by giving us a call.
Things happen. We understand. If you placed an order and have not received it, we first ask you to follow the steps listed below.
Creating an Acupuncture Atlanta account gives you access to benefits such as complete order history, product notifications, and personalized coupons.
We ship directly to you via DHL Global Mail if you live in these 6 countries: Australia, Canada, Israel, Japan, Philippines, and Taiwan. In each of these countries, DHL hands off to your local delivery service - USPS, Canada Post, Australia Post, Israel Post, etc.
You will be able to create an account and ship to these countries on Acuatlanta.net.
All other countries, we apologize but at the moment we cannot ship to you due to unforeseen circumstances. We are working on a solution.