Latest updates on items, orders, returns & safety procedures: COVID 19 Info - Read more here.
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 IMPORTANT UPDATE:

This page was last updated 6.30.20

At acuatlanta.net, we know how important it is to have access to healthy, affordable products for you and your family, especially at a time like this. Follow this page for continuous updates and information about items, orders, policies and safety procedures.

Item Availability & Order Status

Due to high demand, you may experience out-of-stock and canceled items, in addition to delays of 5-7 days (on average) for processing and shipping of your order, or some items in your order. Once shipped, delivery can take 1-7 business days (within the contiguous U.S.), depending on the shipping method and location.

For products that are marked Out Of Stock and show a Due Date - this date *may not be accurate*, as inventory fluctuations have made it difficult to accurately determine product availability. On that note, if it's in stock, it should be available to ship, but again, there may be a delay.

We apologize for this situation and we appreciate your patience during this time.

Sanitation Protocol at Our Fulfillment Centers & Offices

We wanted to let you know about the specific and documented sanitation protocol being followed by our location which includes:

Cleaning common and shared areas more often, such as receiving and packing stations.

Sanitizing restrooms more frequently and restocking with necessary sanitation supplies (soap, paper towels and hand sanitizer)

Adding extra hand sanitizer in break rooms, meeting rooms and other shared spaces

Encouraging our associates to closely monitor their health and well-being and recommending they stay home if they, or someone in their household, are sick

We’re following similar protocol in our offices, where surfaces are being disinfected and supplies, such as hand sanitizer and disinfecting wipes, are readily available to all associates. We’re also requiring associates to work remotely when possible and appropriate, in addition to encouraging everyone to follow CDC guidelines for protecting themselves and those around them.

Our Commitment to You

In addition to making crucial products available, we're committed to offering them at the same low prices you've come to expect from us. We have always believed that Chinese herbs and supplements should be affordable and available to as many people as possible, and that mission is even more important today.

Please check back often for new updates to this information. We wish health and happiness to you and your family!

We've made it easy for you! There are several ways to search for the product you are looking for on AcuAtlanta.net.

 
You can browse by brand, category or your current condition at the top of site, in the main navigation bar.  Simply hover your mouse over and a list will appear.
 
Or, use the search box on the top of the site, on the right hand side.  Start typing the first few letters of the name of your item, and a list will appear below.
 
If you need help finding a product you are looking for, connect with our Health Advisors for help by phone, email or Live Chat. We are here Monday thru Friday 9am-9pm (EST) and Saturday from 3-6pm (EST). 
 
For more in-depth information, try our Free Consultation. Read more here.

Yes, you can use our Product Request form

Just give us some info and, if you have it, a link to the brand website, and we will let you know if it's possible.

Because of our extensive selection of products, we do not carry large volumes of every item. This ensures that you will receive the freshest product available. It also means that our inventory changes daily, and item availability will vary.
 
Most* in-stock items have a Same Day shipping guaranteed for orders placed before 1 PM (EST) Monday through Friday, excluding national holidays. *Some items will take 1-3 business days to process.
 
UPS expedited order exceptions: Any order shipping within the USA with a UPS shipping method selected will ship complete Same Day if ordered by 1PM (EST) Monday through Friday. 
 
Any out of stock items ship within 2-7 days from date of order. If your item will take longer than usual, your item will be canceled and your account refunded.
 
All international orders are held until the order is complete and may take 1-3 to process if it's a first time ordering. Read more here.
 
Refrigerated items will ship Monday through Wednesday only.
 
Please call us if you need an item by a certain day to check that the item is available to ship.  To guarantee delivery by a certain date, please upgrade your shipping method to one of our expedited delivery methods via UPS (only UPS Next Day Air, UPS 2nd Day, or UPS 3-Day Select). Additional charges will apply.
Please call us or connect with our team on Live Chat or by phone ASAP so we can help you work out how your change can best be handled. Once your order is processed, it is packed up and ready to ship within as quick as 30 mins up to 2 hours.

We have temporarily discontinued local pick-ups due to the COVID19 pandemic. You must order online until further notice.

Yes! We offer local pickup in our Buckhead clinic location. In checkout select Atlanta Clinic Pickup for  the shipping method. When your order is ready, you will receive a pickup notification via email. Your order will be help for seven days. If your order isn’t picked up after seven days, we’ll cancel the order and issue a refund to your original form of payment. You can extend your pickup window by 1 day by giving us a call. 

The answer is simple: overzealous spam filters. Here's how to fix it! 

In the US:
 
To track your order go here.
 
Shipping Times
 
Standard Shipping:
 
Please allow 3-12 business days (depending on shipping location) for your order to arrive if you have selected Free or $5 Standard Shipping.  We ship via DHL Global Mail, in combination with United States Postal Service. USPS will deliver your package to your door or PO Box.
 
Please allow 1-5 business days (depending on shipping location and availability) for your order to arrive if you have selected USPS Priority Mail.  USPS will deliver your package to your door or PO Box and includes Saturday delivery.
 
Expedited Shipping:
 
If you have chosen a guaranteed faster delivery method via UPS (UPS Next Day, 2nd Day Air or 3-Day Select), your order will ship Same Day if it was placed before 1PM (EST) Monday-Friday. Please add one day for the ETA if your order was placed after 1 PM (EST). UPS does not deliver on holidays or weekends.
 
Outside the US:
 
For shipments to Australia, Canada, Israel, Japan, Philippines, and Taiwan please allow 2-15 business days if you have chosen DHL Priority or Standard shipping. (DHL will hand off to local delivery services in your country.)  If you have chosen UPS Worldwide Expedited or Express or USPS Priority Mail International please allow 3-21 business days (depending on location and customs).
 
For all other countries, International Checkout/Global ShopEx fulfilled your order. You can track your order on their site here.
The packing slip included with your shipment will show the status of your ordered items. Some items may ship separately, either from Acupuncture Atlanta, or from one of our distributors located in the US.
 
Why did an item not ship? Our inventory changes daily, and there may be times when we do not have your item in stock when you placed your order. However, most of these items will ship within 1-5 days from the date of your order. So be on the lookout for another package from us.
 
If you need an item by a certain day, please call us to check that item is available for shipment.  Or, alternatively, to guarantee delivery by a certain date, please upgrade your shipping method to one of our expedited delivery methods via UPS (only UPS Next Day Air, UPS 2nd Day, or UPS 3-Day Select are expedited with 100% guarantee delivery). Additional charges will apply based on your location and level of service.
 
International orders are held until all items in the order are available, and will ship in one package.
Returns must be pre-approved by contacting Customer Service by email, phone, or Live Chat. We will provide you a RMA# as well as instructions on how to return your merchandise. 
 
If there is a quality issue with the product, please have ready and include the lot# as well as the Manufacture date.
 
We strongly recommend that you use some type of trackable mailing service to send back your items as we cannot be responsible for lost packages. USPS Priority Mail with Delivery Confirmation is acceptable.
 
All returned products must be unopened, unused, seal intact and without damage.  Returns are not accepted after 30 days. No returns are available for Probiotics or other items requiring cold packs or refrigeration.
 
Shipping charges are non-refundable.

Things happen.  We understand. If you placed an order and have not received it, we first ask you to follow the steps listed below.

If the tracking information shows as Delivered:
 
1. Verify the shipping address on the order you placed.
2. Ask a family member, roommate, apartment manager, or a neighbor if they may have picked up the package without your knowledge.
3. Look for a notice of attempted delivery. Talk to your carrier, whether it's the Postal or UPS delivery person. They also have knowledge about what happens to your package when it's being held waiting for pickup.
4. Look around your surroundings, outside and inside. Sometimes things move around, or fall out of boxes.
5. Call one of these numbers with the tracking number listed on your order and ask for more information.
DHL Global Mail: 1-317-554-5191
USPS: 1-800-ASK-USPS
UPS: 1-800-PICK-UPS
FedEx: 1.800.GoFedEx
6. A claim can be filed with us, once a reasonable amount of time has passed since the expected delivery date. 
7. In case of theft, we also strongly suggest reporting this to your local police department to prevent further theft. We will require a new shipping address, where delivery is safe and guaranteed to be delivered without issue.
 
If the tracking number for your package shows no movement and there aren't any scans recently updated, please wait at least 10-12 business days before filing a claim.  We have found that 99.9% of our orders shipped with Free or Flat Rate shipping deliver by the 12th business day.

Creating an Acupuncture Atlanta account gives you access to benefits such as complete order history, product notifications, and personalized coupons. 

If you have lost or forgotten your account login information please connect with our Customer Service team to find out what email is associated with your account.  Creating a duplicate account with a new email will prevent access to your previous account's benefits. We are unable to merge duplicate accounts.
 
If you have forgotten your password, please retrieve a temporary one by clicking on Login in the top orange navigation bar on the site and following the directions for "Forgot your password". You will be prompted to enter your email associated with your account. 
 
To change your billing or shipping address in your account, please first login to your account. Click on the My Account tab, and then click on "View or change entries in my address book". Make note of what is designated as your Primary Address.  You will need to change this address before placing an order to prevent a package from shipping to the wrong address.
Acupuncture Atlanta utilizes technologies including Transport Layer Security (TLS) and database encryption to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology uses strong secure protocols to send your personal data to us, making it practically impossible for someone to intercept and extract that data.
 
To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information. While we are confident ordering online is safe and secure, if for any reason you cannot access the secure server or feel uncomfortable ordering online, please feel free to place your order with us by phone at 1-866-910-1567. No method of transmission over the Internet, or method of electronic storage, is 100% secure however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at cs@acuatlanta.net.

We ship directly to you via DHL Global Mail if you live in these 6 countries: Australia, Canada, Israel, Japan, Philippines, and Taiwan. You will be able to create an account and ship to these countries on Acuatlanta.net.

In each of these countries, DHL hands off to your local delivery service  - USPS, Canada Post, Australia Post, Israel Post, etc. You can track the last mile of delivery with these carriers.

All other countries, we utilize a 3rd party solution called Global ShopEx. Read more here.

You can also use a Freight Forwarder, such as MYUS.com, or BONGOUS.com to ship your goods.