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This page was last updated 5.14.20
At acuatlanta.net, we know how important it is to have access to healthy, affordable products for you and your family, especially at a time like this. Follow this page for continuous updates and information about items, orders, policies, and safety procedures.
Item Availability & Order Status
We’re working extra hours and as fast as we can to fulfill orders as quickly as possible. Due to high demand, you may experience out-of-stock and canceled items, in addition to delays of 7-14 days (on average) for processing and shipping of your order. Once shipped, delivery can take 1-7 business days (within the contiguous U.S.), depending on the shipping method and location.
*Any order shipped UPS - they are suspending all delivery guarantees. Read more here.
For products that are marked Out Of Stock and show a Due Date - this date *may not be accurate*, as inventory fluctuations have made it difficult to accurately determine product availability. On that note, if it's in stock, it should be available to ship, but again, there may be a delay.
We apologize for this situation and we appreciate your patience during this time.
Returns, Replacements and Refunds: Policy Updates
We are temporarily unable to accept returns, in an effort to protect the safety of our associates. We have also suspended replacements due to limited inventory and shipping delays. Refunds will only be issued for missing or damaged items, at the discretion of our Customer Service team. We encourage customers to purchase only what they need during this time. As the situation evolves, we’ll adjust our policies accordingly to best serve you.
Sanitation Protocol at Our Fulfillment Centers & Offices
We wanted to let you know about the specific and documented sanitation protocol being followed by our location which includes:
Cleaning common and shared areas more often, such as receiving and packing stations.
Sanitizing restrooms more frequently and restocking with necessary sanitation supplies (soap, paper towels and hand sanitizer)
Adding extra hand sanitizer in break rooms, meeting rooms and other shared spaces
Encouraging our associates to closely monitor their health and well-being and recommending they stay home if they, or someone in their household, are sick
We’re following similar protocol in our offices, where surfaces are being disinfected and supplies, such as hand sanitizer and disinfecting wipes, are readily available to all associates. We’re also requiring associates to work remotely when possible and appropriate, in addition to encouraging everyone to follow CDC guidelines for protecting themselves and those around them.
Our Commitment to You
In addition to making crucial products available, we're committed to offering them at the same low prices you've come to expect from us. We have always believed that Chinese herbs and supplements should be affordable and available to as many people as possible, and that mission is even more important today.
Please check back often for new updates to this information. We wish health and happiness to you and your family!