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Gift Card FAQs

Gift Cards are purchased just like any other item in our store. Look for them by clicking on either the Shop by Category or Shop by Condition breadcrumb. Simply add one or more cards to your cart and check out. You can pay for them using the store's standard payment methods. Once your order is processed, the total value of the Gift Cards will be added to your account. You can see your Gift Card balance under My Gift Cards. When you have funds in your Gift Card Balance, you can send one or more Gift Cards to people via email. You can also opt to use them for your own orders during checkout.

How to send Gift Cards

To send a Gift Card, go to your Account and select the My Gift Cards tab. You can then click on Send Gift Card.

When you send a Gift Card, you need to specify the following:

  • The name of the person to whom you are sending the Gift Card.
  • The email address of the person to whom you are sending the Gift Card.
  • The amount you want to send. (Note you do not have to send the full amount that is in your Gift Card Balance.)
  • A short message which will appear in the email.
You will be given the opportunity to review the email before it is actually sent. Please ensure that you have entered all information, especially the email address, correctly.


Redeeming Gift Cards

If you receive a Gift Card email, it will contain details of who sent you the Gift Card, along with a message from them. The email will also contain the actual Gift Card code. It is a good idea to keep or print out this email for future reference.

You can redeem the Gift Card either immediately or later when you decide to buy something:

  1. IMMEDIATELY. Click on the redeem link in the email.
    If you do not have an account with us, you will be requested to create one before the Gift Card can be redeemed. If you do have an account then you will need to log in first to redeeem it.
    Once redeemed using the link, the Gift Card amount is added to your Gift Card balance and you no longer need to remember the Gift Card code as the funds are safely in your account.
  2. LATER. You can enter the Gift Card code during checkout. The card balance will then be added to your Gift Card Balance and you can then pay for the order using it.


Paying with Gift Cards

During checkout, if you have funds in your Gift Card balance you will be asked if you wish to use them for your order. Checking the box will apply your balance towards the order total.

If the order total is more than your balance, you can pay for the order using standard payment methods. If you have more funds in your Gift Card Balance than the total cost of your order, then the remainder will be left in your account for future use.

When problems occur

For any questions regarding Gift Cards, please contact us. If it about an existing Gift Card, please include the sender, recipient, Gift Card number and amount.